Return & Exchange Policy

At TIMESQUARE, we ensure that every watch is carefully inspected and securely packed before dispatch. To maintain fairness and transparency for both our customers and our business, we follow a strict return and exchange policy.

1. Mandatory Unboxing Video (Compulsory)

To be eligible for a return or exchange, customers must provide a clear, continuous unboxing video recorded from the start, showing:

The sealed outer packaging

The shipping label clearly visible

The seal being opened

The product being taken out from the package

The video must be recorded in one continuous shot without pause or edits.

⚠️ If the customer does not have the sealed package opening video from start to finish, we will not be able to process any return or exchange request under any circumstances.

2. Eligibility for Return/Exchange

Returns or exchanges are only applicable in the following cases:

Wrong product delivered

Damaged product received

Manufacturing defect

Requests must be raised within 48 hours of delivery.

3. Conditions for Acceptance

The watch must be unused and in original condition.

All original packaging, tags, warranty cards, and accessories must be intact.

The product must not show any signs of wear, scratches, resizing, or damage caused by the customer.

If the product does not meet these conditions, the request will be rejected.

4. Non-Returnable Cases